Privacy Policy
Before confirming your journey with us, please carefully review our Booking Terms, Cancellation Policy, and Travel Guidelines.
Information you may provide
When you contact us by phone, email, WhatsApp or a website form, you may provide your name, phone number, email address, preferred travel dates, departure city, number of travellers, tour interests, accommodation preferences and other details needed to respond. Our website asks travellers to share preferred dates, departure city and group size so we can confirm a suitable package. Please provide only information relevant to your enquiry. If a confirmed booking requires additional traveller details, we will explain what is needed and how to send it.
Our website or hosting platform may also process basic technical information, such as browser/device details, pages visited, approximate access time and security logs. Cookies or similar technologies may be used for essential site functions. Analytics or advertising cookies should be described here only if they are actually enabled; where required, visitors should be offered an appropriate choice before non-essential cookies are used.
How we use information
We use information to reply to enquiries, prepare or update tour quotations, confirm bookings, coordinate the itinerary and services requested, communicate important travel updates, provide customer support, maintain website security and meet applicable record-keeping obligations. We use your contact details for service-related messages about your request or trip. We will ask for your permission before using them for unrelated promotional messages where consent is required.
When information may be shared
We may share the minimum information needed with staff and service providers helping us operate the website or deliver a confirmed trip. For example, a hotel, transport operator or local service provider may need relevant traveller or itinerary details to arrange a service included in your booking. Website hosting, email, messaging or payment providers may process information on our behalf if we use their services. We may also disclose information when required by law or necessary to protect people, our rights or the security of our services. We do not sell your contact information for unrelated third-party marketing.
WhatsApp, social-media platforms and other external websites have their own privacy terms. If you choose to contact us through them, information you submit is also handled under the relevant platform’s policy. Please do not send full payment-card details, account passwords or other highly sensitive credentials in a message.
Cookies and external links
Our website may contain links to third-party websites or messaging services. We do not control their privacy practices. Before publication, we will identify any analytics, advertising, embedded maps or other non-essential tracking tools actually active on our website and update this section with their names and applicable choices. You can also adjust cookie settings through your browser, though disabling essential cookies may affect some site functions.
How long we keep information
We keep enquiry and booking information for as long as reasonably needed to respond, manage the trip, address follow-up questions and maintain business or legal records. When information is no longer needed, we will take reasonable steps to delete it or remove identifying details, subject to any record-keeping obligations and backup cycles.
Keeping information secure and your choices
We use reasonable measures to protect information handled through our business. No online transmission or storage method can be guaranteed completely secure, so please contact us promptly if you believe your information has been misused. You may ask us to provide access to, correct or delete information you supplied, or to stop optional promotional messages, by contacting us below. We may need to retain limited booking records where required for legitimate business or legal purposes.
Children and policy updates
Our tour enquiries and bookings should be made by an adult. If a booking requires information about a child travelling with an adult, provide only the details needed for that booking. A parent or guardian may contact us about a child’s information. We may update this Policy as our website or practices change; the revised version will show its effective date.
Contact us
For privacy questions or requests, contact Travel With Usman at [privacy contact email] or [privacy contact phone], or write to [business postal address].
